SHIPPING & RETURNS

SHIPPING POLICY

All Free Shipping to The United States and European countries, for other countries it may add some shipping cost,you could check it when you are paying.

If you placed an order with us recently, your order may take longer to get to you than normal. We appreciate your patience during this challenging time!

Due to an influx in recent demand (a huge thank you to everyone who has supported us these past few days!), orders will be shipping from our fulfillment center within an estimated 2-5 business days of your order confirmation. We are a small team working as hard as we can so we appreciate your understanding!

Please allow an additional 10-50 business days for the package to arrive at your destination.  We are not responsible for any additional customs fees that may occur during the shipping process. Unfortunately once the package has shipped, we are unable to refund shipping fees as the payment has been made to the postal carrier. Shipping fees are nonrefundable and we are not responsible for lost or stolen packages. 

RETURNS POLICY

We want you to love every aspect of your Deinlai products. If there is an issue with your order, please send a note within 15 days of delivery to hello@deinlai.com.

Please note that returns must be in original packaging and shipping is non-refundable. If a return label is requested, return shipping costs will be deducted from the refund amount.

Once the item is returned to us, received and inspected by our service team, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.